The numerous “service measures” dealing with the removal of defective drain plugs and other parts which could flood the passenger compartment really deserve attention. They highlight the following points:

  • Due to defective design or forgetting to fit necessary covers!!!!! Repeated damage was done to countless cars. It is noteworthy that on one occasion dealers were actually asked to check if the air inlet cover had been fitted in the factory or not!!! Is this the behavior of a “world leader”.
  • How could such a company fail to address a single defect over many models and spanning a decade? Even the design of the W220 S-Class and other car’s air inlet section was such that in the monsoon buckets of water were let into the floor. We were asked to fit modified grills and call free monsoon camps to clean various poorly designed grills in the ventilation system yet no customer or dealer was ever told of any defective design or offered an apology.

We can show evidence that we were forced to cut various body parts and even source local items like mosquito net and modify terrible design failures to keep leaves and various debris from clogging various drains on many models. Yet if any customer suffered from leakage problems we were prohibited from sharing this information.

No. Measure/Info. No. Recived Date Service Measure / Information Area / Item Affected Model Class Model Engine Type Chassis / Vin No Range
1
Not Provided
2000-04-28
Water Leakage
E
220 cdi,240
210
Specified
2
A/C No: 83 910 31
2000-12-08
Water Leakage
S ,CL
320L ,ALL
220 ,215
Up to Mid.Aug.2000
3
A/C no: 83 000 01
2002-02-07
Water Leakage
S ,CL
320L ,ALL
220 ,215
Up to Vin No. 278000 ,Up to Vin No. 025600
4
A/C No: 61 000 07
2002-03-28
Water Leakage
C
All
203
Despatch before 25/02/2002
5
A/C No: 88 920 45
2003-10-22
Replace missing cover for air inlet slot
Water Leakage
S ,CL
ALL
220 ,215
Invalid list
6
A/C No: 88 920 46
2003-10-22
Replace missing cover for air inlet slot
Water Leakage
C
ALL
203
Invalid list
7
A/C No: 62 900 40
2004-05-20
Repair Water drain in wheel house
Water Leakage
E
ALL
211
Local list provided
8
A/C No: 83 000 04
2004-06-18
Further rectification of air duct after service measure of 07/02/2002 by fitting net
Water Leakage
S
ALL
220
ALL
9
A/C No: 68 910 34
2004-10-12
2nd Repeat of service measure dt.20/05/2004 to remove drain plugs in wheel house covering additional vehicles
Water Leakage
E
ALL
211
Local list provided
10
S.I.No: IND68/001
2004-12-27
Remove water drain valves
Water Leakage
E/C
ALL
211/203
As Applicable
11
A/C No: 83 941 31
2007-02-22
3re Repeat of service measure dt.20/05/2004 to remove drain plugs in wheel house covering additional vehicles
Water Leakage
E
ALL
211
Limited list provided